Helping Job-seekers in the Covid-19 Economy

[MUSIC] Thanks for joining us I’m Brad Smith Microsoft’s president And today is an important day for all of us who work at Microsoft Today we’re launching a global initiative to bring digital skills to 25 million people around the world by the end of this year This work has been months in the making but with COVID-19, a huge economic recession We think that this kind of work is needed now more than ever Now typically we would have a live event We’d have people in the audience to launch this type of thing But of course we’re living in a different time So come on in and I’ll show you how we’re gonna do this Today we’re at Microsoft Studios It’s a building on our Redmond campus that has sound stages broadcast facilities, control rooms This is where we do a lot of work as a company for live and recorded events Today there’s not as many people here as there might be on most days We’re working with a skeleton crew Everybody’s socially distanced except for me everybody’s wearing a mask because I’m on camera But the main thing is what we want to share We think that the world needs new steps to help people get back to work to find new jobs and do it all safely So let’s get started Come on in and join me in the control room as we get this kicked off This is where our team is producing the events including Rick and John who you see here and what better way to kick all of this off than to turn to Microsoft CEO Satya Nadella Satya thanks to Charlotte and thanks for that – Thanks Brad and welcome Before we start, I want to address a topic that is front and center for us as a society; racial injustice, and inequity There’s absolutely no place for hate, bias or racism in our world The cracks of injustice and inequity in our society hinder progress for everyone and call on us to act Last week, we announced a multi-year sustained approach to address racial injustice, focused on our culture at Microsoft, our ecosystem and our communities Change begins by looking inward It’s what our employees, customers and partners expect from us and what the world demands We are committed to doing our part and acting with intention Today. I want to focus on another source of inequity and what we are doing about it COVID-19 has created both a public health as well as an economic crisis As we move from the initial emergency response phase to the recovery phase to the re-imagine phase, determining what should be rebuilt, what should be redefined, we need to ensure that no one is left behind and address the needs of those most impacted by this crisis For us, this starts with reflecting on the role of a corporation to create profitable solutions to the problems of people and planet At Microsoft we’re focused on empowering every person, including the more than 1 billion people with disabilities, every worker, knowledge workers, firstline workers, every business, small or large, every industry from agriculture to retail, every community, rural or urban, every country developed or developing Everywhere we look, we see relentless ingenuity and drive People are contributing in new ways, in essential roles, which have been overlooked and undervalued to keep our society and economy functioning amidst this pandemic And during this time of change, people are hungry to learn, gain new skills and grow their economic opportunity It’s been forecasted 800 million people need to learn new skills for their jobs by 2030 COVID-19 has made the skills gap even more acute It’s exacerbating economic inequity, people of color, people with disabilities, women, early in career workers, and those who have less formal education are bearing the brunt of this unemployment crisis For those who still have jobs, it’s changing not only how they work but what they work on Every job will increasingly require digital skills In the next five years, nearly 149 million new tech jobs will be created in fields like software development, cybersecurity and machine learning Talent is everywhere but the opportunity is not Over and over again, we see that when people have access to education and skilling, they create new economic opportunity for themselves as well as their communities

Take Tiara Phillips a phone support worker in Chicago after being laid off, her first concern was providing for her two children She trained as a Cloud support specialist knowledgeable in Microsoft Sequel and is now employed full-time – Having those tech skills, I am better prepared to go into any field or any job that I decide to – Take Diana Cohn, a visual artist and a mother in Pasadena, California After hearing loss, she needed an accessible tool to learn new skills With LinkedIn Learning courses, she was able to start and grow her own design business – I never thought a busy mom like me could switch careers so quickly, but I did – And Yacine Souki in Paris, France, who after the death of his father had to provide for his family After enrolling in our AI school, he found a new career as a data scientist – To me, it’s exciting to learn every day, new things, new technologies, and I’m like a newborn – As a platform and tools company, our identity is rooted in empowering people like Tiara, Diana and Yacine And over the last few months in particular, we have seen people around the world turn to our platforms to learn new skills We create technology so that others can create more technology And our partner ecosystem employs more than 17 million people doing just that Microsoft Learn helps anyone obtain certifications in our technology and the usage was up 475% in the month of May compared to a year ago LinkedIn is the world’s largest professional network With LinkedIn Learning, anyone can access more than 16,000 online courses from how to manage compassionately to basic Python In May alone, people watched 382% more hours of content than they did a year ago and GitHub is the home to more than 50 million developers GitHub’s Learning Lab provides hands on tutorials for both aspiring as well as experienced developers In May, usage was up 900% year over year but we know we can and must do more That’s why we are bringing together these assets to reimagine how people learn and apply new skills to help 25 million people who have lost their jobs due to COVID-19, acquire digital skills for jobs of the future There are three pillars to our approach First, we’ve used data from the LinkedIn economic graph, which is a digital representation of the global economy, to identify the ten most in-demand jobs like IT technician, data analyst and customer service specialist And we are launching free learning content from across Microsoft, inclusive of LinkedIn and GitHub, for these roles which anyone can access in multiple languages Second, we will match people’s skills to the right jobs We are providing access to low cost certification and free job seeking tools And we are partnering with nonprofits to provide additional support for those who need it most, including people with lower income and people of color And third, acquiring new skills doesn’t stop when someone gets a job Just like every company today has a system of engagement with CRM or a system of record with ERP, they’ll require a system of learning, creating a continuous feedback loop between the work, skills and learning required to succeed at the task at hand and the credentials to accelerate career advancement A new Microsoft Teams app will help organizations skill and upskill employees surfacing learning content in the context of their day to day work By applying our technologies and partnering across the private and public sectors, we believe we can make progress in closing the skills gap The novelist, Doris Lessing once defined learning as being able to understand something you’ve understood all your life, but in a new way It’s this inherent capability within all of us that we want to unleash so collectively we can build a better future for everyone And with that, I’ll hand it over to Brad Thank you very much – Thanks Satya Anytime we launch an initiative like this, we always ask ourselves a critical question, what’s the problem we’re trying to solve? Well, in some cases, it’s obvious Look around the world today and what we see, is more people out of work since any time in the Great Depression in the 1930s In fact, we estimate that in 2020, before this year comes to an end, we’ll see almost a quarter of a billion people lose their job It’s a staggering number In part, it’s the obvious reaction to this pandemic, a pandemic that is unique in our lifetime,

but it’s about more than that as well It’s also the result of long-term trends in our economy, trends that have been unleashing more automation, automation that has been eliminating jobs that often involve more manual work and replacing them with jobs that are more digitally-focused Think about all of the jobs around us Everywhere you look, you see the jobs are becoming more digital Think about the work of a graphic designer What used to happen on a piece of paper, now, is displayed on a computer screen Think about people in the healthcare area Think about the explosion in telehealth just over the last few months That, we think, is never going to go back to the way it was before Think about what it takes to work on a manufacturing floor in the world today Manufacturers are digital workers And think about the life of a teacher Think about how dependent teachers have become on digital skills and digital tools Even when kids are back in the classroom, we can expect more reliance on digital technology to continue That’s why we estimate, as a company, that by the middle of this decade in the year 2025, we’ll see the creation of 149 million new technology jobs In many ways, these will be jobs that involve the creation of software, but they involve a whole lot more than that It includes people who will be working with data, people who will be protecting cyber security, people who will be protecting privacy as well Everywhere, in every company, on every continent, even in government itself, we’ll see the need for people with new skills But there’s another problem that we have to help solve If you look back over the last 20 years, employer investments in employee training have been declining They first fell from the late 1990s to the year 2010 And then in the decade that we just finished, we really experienced a decade of stagnation, stagnating employer investments in employee training So, fundamentally this asks us to ask ourselves, how do we turn this around? How do we help people develop the skills they’ll need to succeed in the years ahead? It calls on a principled approach and that’s what we’ve been doing as a company We’ve grounded our work, not just this initiative that we’re launching today, but beyond, in six principles It really starts by putting data and digital technology to work to help people develop new skills The data can help us learn what skills people need and the technology can help people acquire them But it takes more than that We’re focused on a broad set of skills, not just digital skills alone In part, we need to help people develop the skills to ensure that technology is used responsibly, that it’s applied ethically, that it’s deployed in a manner that protects people’s privacy And we need to help people develop the softer, so-called, success skills that are essential for a world where people need to work with each other and it’s all about the success of a team We need to couple that by asking employers to do more Employers around the world will need to invest more in the training of their people As an employer, that starts with Microsoft itself and you’ll see us take new steps in the months ahead But more than that, we think our biggest contribution is in creating tools and technology that can help employers do more for their employees and do it more seamlessly, more effectively, more efficiently than they can today All of this requires partnership And so, as part of this initiative, we’re leaning on partners in a big way A huge aspect of this is stronger partnerships with nonprofits in the United States, and around the world and a spirit of partnership to work with and support governments as well Finally, this is an initiative that is pulling together every part of our company It starts with LinkedIn, which is really the heart and soul of this work, but it combines LinkedIn’s efforts with Microsoft Learn, and with GitHub, and the GitHub Learning Lab, and ultimately, it’s about all of us working together in a new and important way That’s why, what you’ll see here today is a multi-faceted approach to this initiative It’s an initiative that starts with data to identify the jobs that are in demand and the skills that are needed for them It builds on that, by providing people

with access to learning, learning content, free of charge and then it builds on that second piece with this third Access to low cost, subsidized tests, and certifications, and free job-seeking tools so people can close the loop and find the job that they’ll need for a more successful future To walk us through all of these pieces, I’m delighted to turn this over to Ryan Roslansky, the new CEO at LinkedIn Ryan – Thanks, Brad Hi, I’m Ryan Rolansky and I’m the CEO of LinkedIn I couldn’t be more honored to be here today to talk about our goal to bring digital skills to 25 million people We’re committed to helping those who have lost their job due to the COVID-19 pandemic get the new skills they need to land their next job And the Microsoft ecosystem is uniquely positioned to help people connect opportunity But finding opportunity isn’t just about searching for a job As Brad mentioned, job seekers and the government agencies who support them need the access to the data to help identify where employment opportunities exist, the accessible tools to effectively develop relevant skills, and the ability to demonstrate those skills to organizations who are hiring In order to achieve our ambitious goal, we’ve created one place for people to go to Opportunity.linkedin.com We’ve built this site by tapping into resources across the Microsoft ecosystem from LinkedIn and LinkedIn Learning to Microsoft Learn to GitHub Labs And we start this process by navigating the uncertainties objectively as possible with insight into real-time skilling trends And for that, we turn to LinkedIn You may know LinkedIn as that app on your phone with your professional identity and community But behind those profiles, companies, and connections is a real-time digital representation of the professional world, iving us insight into workforce trends and skills demand By digitally mapping over 690 million professionals, 50 million companies, 11 million job listings, 36,000 skills and 90,000 schools on LinkedIn we’re able to spot trends like in-demand skills, emerging jobs and global hiring patterns We call this the economic graph These insights help us connect LinkedIn members to open opportunities And we’re excited to begin offering some of our labor market insights to policymakers and the public to help understand what jobs and skills are in demand per region This labor market insights tool includes data on what companies are hiring, the top jobs companies are hiring for, and the skills needed for those jobs The data is available and downloadable for more than 180 countries and regions, and you can access this tool at opportunity.linkedin.com For example, the data shows us that a remote everything world has shined a light on the importance of both digital skills and soft skills We’ve seen an increase in the need for digital skills and it’s being accelerated by the pandemic Since March, web and video conferencing skills are up 525% And Microsoft Teams as a skill is up 500% Professionals are hungry to learn the latest ways to stay in touch with their colleagues, even while physically apart On the soft skills front, we’ve seen the skills of collaboration and people management accelerate Given the complex and challenging work situations that many of us are facing, it’s no surprise that employers are looking for professionals to help them lead through change by sharpening critical soft skills And also, as we work towards a more equitable future, professionals are more than ever investing in their own learning to understand and confront bias, communicate about topics of difference, and show up as allies to build a more inclusive workplace and society Based on this data and these trends, we’re making for learning paths from LinkedIn Learning available for free LinkedIn Learning is our broad base skilling platform with more than 16,000 video-based courses across business, technology, and creative topics All taught by industry leading experts First, we have the digital fluency learning path We’re making it easy to learn video conferencing and Microsoft Teams among other skills Then we have the critical soft skills learning path with content that helps improve communication and collaboration among teams Next, we have a diversity, inclusion, and belonging path that also touches on some of those critical skills of communicating and understanding bias that help create inclusive work environments And, finally, we have a job seeking best practices path to help job seekers prepare for roles in the digital economy and manage their job seeking process more effectively These learning paths are now available for free

The economic graph also gives us visibility into jobs that are most in-demand globally By looking at jobs that have the greatest number of openings, have had steady growth over the past four years, pay a livable wage, and require skills that can be learned online we’ve identified 10 jobs that are accessible to those seeking employment, giving individuals and governments a compass for where to begin Today we’re also making 10 LinkedIn Learning Paths aligned with these roles available for free For example, check out the graphic designer path Each learning path includes a sequence of video content aimed at helping individuals broadly develop the core skills needed for any given role These learning paths are available in English, French, Spanish, and German Given the rise in demand for skills, for digital skills especially, and for roles that are more technical in nature, we have Microsoft Learn that combines short step-by-step training with interactive coding and scripting to help learners go deep on Microsoft technologies Microsoft Learn content also helps learners prepare for Microsoft certifications so they can gain industry recognition for their skills Through the end of the year, we’re significantly discounting the exams for these certifications for those impacted by COVID-19 And we’ll also enable job seekers pursuing developer roles to access the GitHub Learning Lab to practice their skills GitHub Learning Lab is a bot-based learning tool that uses a repository to teach technology, coding, Git, and GitHub via real life demo-based modules This means that as job seekers engage in learning paths, they’ll have the opportunity to practice newly acquired skills by completing realistic projects in a personalized GitHub repository And using our free tools to learn is the most important part But once you’ve learned those skills, we’ve made it simple for you to add them to your LinkedIn profile This will help you be found by the millions of recruiters and hiring managers who are searching for talent on LinkedIn And speaking of being found, I’m very excited we’ve launched our new feature called open to work It harnesses the power of the LinkedIn community to help the large unemployed population that Brad talked about be found for work Take Daisy, who’s a LinkedIn member She was just laid off her job as a customer success manager She’s discovered a way on LinkedIn to indicate to the community that she’s looking for work And once Daisy has this on her profile, a green circle appears to let her network know how to help her Daisy can also proactively share with her network, and people can click to see what she’s looking for and message her to offer support And when job seekers get to that critical interview phase, we want to help them demonstrate their skills through effective interviewing So we’re offering free interview prep tools, including a newly launched feature leveraging Microsoft AI for real-time feedback on your answers Take Michael, a job seeker who can now record a video of himself practicing an interview Then in real-time, he can get feedback on things like his speech patterns, the filler words he uses, and some tips to improve his answers I am honored and excited to be part of this initiative, and will continue to focus our team on those we can help By working together and helping those whose jobs have been impacted by the COVID-19 economic crisis, we can make a difference right now in the workforce, in the economy, and in our everyday lives And there’s no better way to bring to light the power reskilling can have on the world than with this video from one of our learners – I have always been a visual artist I was thinking of pivoting my career as the world around me became more digital I wanted a way to learn that with accessible, since I have hearing loss That’s when a friend recommended LinkedIn Learning I immediately started taking courses And with these skills, I was able to start a business venture that I’m really passionate about I never thought a busy mom like me could switch careers so quickly, but I did thanks to LinkedIn Learning (light music) – To learn more about any of these features we just talked about, visit opportunity.linkedin.com And now, Brad, back over to you – Thanks Ryan As important as each of those pieces is, one of the things we recognize is that reaching 25 million people is not something that any company can do by itself That’s why we’re also including another big piece of today’s initiative It involves expanded partnerships with non-profits around the world, non-profits that will do critical work to work personally with individuals, oftentimes individuals that may need the help the most

They’ll provide mentoring and counseling and other teaching and assistance We’re putting $20 million of cash grants to reach non-profits in countries all around the world – Our work with nonprofits isn’t just about numbers and countries Fundamentally, it’s about people And I think the best way to understand this is to join the conversation we’re having with two people First, I want to invite Trevor Noah to join the conversation Trevor, we’ve been so fortunate to work with you these past couple of years on a lot of nonprofit work And one of the great things has been your own nonprofit The Trevor Noah Foundation, I was with you two years ago in Johannesburg, when you launched that at the New Nation School Share just for a moment, some of the work that you’re doing to provide skills to the next generation of people Well, I will say Brad, it’s, it’s been an amazing journey for me because, we met organically in a conversation around technology and what it meant in my life We met talking about my life, my book and Microsoft in the journey that I had lived On the campus with you And a few years later, we were in South Africa, not just giving kids the tools that they need physically to connect to a digital world But we also gave them the tools that they need to actually understand the digital world And I think that’s always been my biggest passion is connecting people with the information that they need and the skills that they need to actually use the tools that then keep them in the jobs that they then acquire And I think that’s oftentimes been the issue I’ve always been a fan of metaphors and analogies, as you know. And I always say to people that- people would be like teach man to fish and I go, yes, but you’ve also got to give him the fishing rod And so I think combining those two elements together has really been important to me And that’s why I’ve loved the journey with Microsoft is you guys helped us bring the fishing rods and then you taught the people how to fish And we’ve been able to use that to make fishers of men every single day And that’s been beautiful to see in kids in South Africa, seeing young children start off their life with all the tools that they need to have the best opportunity to succeed – [Brad] Well, What a great segue to the next person I want to introduce you to Linda Eddleman, meet Linda She’s the CEO of Trust For the Americas We’ve been working with her group for years across Latin America, across the Caribbean Wanted to give the two of you an opportunity to talk a little bit about how the nonprofits are gonna play such an essential role in all of this – Well, thank you so much, Brad And thanks for the opportunity to participate in this filming today And thanks to Microsoft, we’re celebrating our 15-year anniversary of working together with you to impact people in the hemisphere – Wow. That’s really amazing Linda, I’ve had the opportunity just in knowing Brad to learn a little bit about your organization, but I’m always fascinated to understand the whys and the hows that bring people together And I wanted to know from your perspective, why do you think it’s so important for people to have the digital skills in this world today? It seems like an easy answer, but some would say why, why do you think this is one of the most important courses out there? – I think it’s because jobs are changing and the jobs are consolidating and jobs are disappearing because of technological innovation And we’ve seen with Corona virus and the economic crisis that has ensued, that the trend is only accelerating And many of the jobs that have disappeared, at least in my country, in the United States, they’ve disappeared And many of them may not come back But I do think that there’s a silver lining in this situation for the worker, which is that there are lots of jobs still unfilled in the hemisphere Which is the part of the world that I have experience working in And there is a mismatch between jobs that are available, these jobs that are going unfilled and the skills that workers have and what would be found at the Trust For the Americas If you can work with people and give them the skills they need for the jobs that exist We get to a very happy place where jobs are filled and people are working and generating income for themselves and their families – You’ve worked with Microsoft now for, I think, 15 years, – [Linda] Yeah – Which is a really long relationship, more than most people’s relationships, really (Linda laughing) The question is why do you think that that relationship has lasted so long? What do you think it is about the trust and about Microsoft that has put the two together that has just turned into a perfect synergy? What is it about that combination that works so well? – I think that Microsoft is willing to take a chance on us In 2004, the trust was still sort of in startup mode And our big project that was given to us by the department of labor was coming to an end It was a program to use hardware and software to provide skills to people who’d been disabled in the war in El Salvador

And when that project ended, we wanted to take this expertise and grow it and make it available to people throughout the hemisphere And Microsoft took a chance on us and gave us funding to start two information and technology centers in Guatemala And that program has now just expanded more than we could’ve ever hoped We now have 225 labs and centers across the hemisphere – [Trevor] Wow! – I think we’re in 14 countries and we’ve impacted lots and lots of people together, I think close to 2 million people with our Microsoft support But if I had to say the most important thing about our relationship with Microsoft, beyond the financial support which of course we need to do our work, really is the capacity building they’ve given us We’ve grown up together with Microsoft They’ve given us skills to learn how to be a business And we’ve been able to pass along those skills to the local partners with which we work And I think we all do a better job because of that training – It’s a relationship that you always have to work on, it’s a relationship that you always renew It’s clear why you work together and it’s easy to see why Microsoft is in for this journey What I’d love to know is what the future holds, because you you’ve just reaffirmed your commitment, both Microsoft and the trust have said, Hey, we’re working together and we want to do more in the future The question is, what do you hope the future holds? What are you now trying to do beyond those 2 million that you’ve impacted? Or what are you trying to improve? – Well, what we’re trying to do together really is to focus at least at the trust, all of our efforts in promoting the future of work and innovation, because what we see in the hemisphere is that there are very high unemployment rates The situation is getting worse with Corona virus and unless people are prepared for the jobs of the future and have the skills to start small businesses, then the vulnerable populations, which is the group of people with which we work, are going to be left out of the equation We see in my country here, the social unrest, that results from a crisis of equity People really need to be included And that’s our mission, social and economic inclusion for the vulnerable – Wow – And if I could just add, we’ve found that technology has really been a great equalizer It levels the playing field and people are able to get jobs and to improve their lives and start small businesses And that really has a profound impact We found at the trust that the most important way that we could help promote social and economic inclusion was to give people the skills so they could generate income and by generating income, they could help themselves, help their families And that brings about profound change – It definitely has And, I look to organizations like yours Brad has been kind enough to point me in that direction to places and spaces where I’ve met some of the most amazing people doing fantastic things. And once again, Brad has knocked out the park by introducing you to me So thank you very much for that, I’m honestly honored to meet you Linda And I can’t wait to see what additional work the organization is gonna be doing Well, I hope that you can come and visit one of our centers – Definitely, – I’d love to show you around – I would love to – And I’d love to have lots of stories that I could tell you about the people who I’ve met and some of the lives we’ve impacted, really. We talk about the statistics and the statistics are important because it gives you a context for the impact, but really it’s all about the impact you can have on one person and how that person will go on to impact others And, that’s what it’s all about – Definitely. Hopefully the airports will be open, if not, Brad will loan me his HoloLens (Brad laughing) and I’ll use that to virtually come visit you – That would be terrific – Absolutely – We’d love to see you – And I’ll look forward to visiting as well So thank you. Thanks to both of you Thanks for your time today, Linda. Thanks as always Trevor – Thank you very much – Okay. Bye bye – Bye As you can see, the work we’re doing with nonprofits is really global in scope But in addition to that global work, we recognize that we have a heightened responsibility to work with nonprofits here in the United States To provide help and financial support to nonprofits that are led by people of color and serve communities of color That’s what we’re doing We’re dedicating $5 million of our $20 million total of cash grants to provide assistance to these groups We base this in part on not just what we’re all thinking about and reading about and seeing in the news, but by what data is telling us as well What we’ve seen this year is that job losses in the United States have been hitting the hardest, in so many ways, the people who can bear it the least

We’re seeing higher job losses for people with lower income We’re seeing higher unemployment rates for people of color And we’re seeing the same phenomenon with respect to women, as more women have been losing their jobs than men So we feel we have a special responsibility to serve women of color, to serve people of color We’ll couple that work with nonprofits with current and future committed long term efforts to use our voice as a company on public policy issues And we’re prioritizing three issues in particular This has to start, we think, with new government support and more governmental innovation to invest in individuals, to create more skilling opportunities for individuals It then should be coupled in our view with new government incentives for employers Especially as governments consider stimulus packages This is the time when governments can change that trajectory that we’ve been living with for 20 years by providing employers with tax credits and other financial incentives to enable employers, perhaps most especially small employers, small businesses So they too can invest in the training and new opportunities for their people And finally, there is an opportunity for governments to put data and innovation to work by opening up public data sets and to innovate in government workforce training and the like All of these ways, governments have such an important role to play in building a better future And that brings us back to what we’ll do as well We see ongoing technology innovation as playing a fundamental role, not just this year, but every year in the decade ahead to support every part of what nonprofits, governments, employers and individuals all need to do That’s why we’re taking a page out of what has worked well for us in the sustainability space We’re focused in 2020 on three skilling sprints The first of these is what we’re launching today It will be followed by a second that will launch this fall A sprint that is focused on providing new technology and tools to employers And that in turn will be followed by a third, a third sprint that will focus on what we’re doing for students But let me give you a bit of a sneak preview of what you’ll see more of this fall The new technology and teams that we’re going to make available to employers around the world Let me invite Charlotte Yarconi from Microsoft, the Corporate Vice President, who’s leading this work Charlotte – Thanks, Brad As people have shifted to remote work, customers increasingly have turned to collaboration and learning tools Usage of Microsoft and LinkedIn products has increased significantly, in the last few months, and companies need to ensure their workforces remain productive, agile, and competitive, in a challenging global economy While customers have told us they value skilling, they’ve also shared how challenging it can be to create successful corporate learning environments There are a couple of themes we often hear First, employers know they need to train and retrain employees to do current and new jobs well, but many companies struggle to connect learning to business impact, making it hard to justify continued investments in learning Engagement is also a big challenge Proactive engagement and learning at work tends to be low, and many employees don’t have enough time or incentive to learn at work There’s also low cultural emphasis placed on learning, with research showing that only 1/3 of employees have leadership teams encouraging them to learn At Microsoft, our goal is to empower employees to grow in their roles and their careers, which helps businesses thrive We’ll accomplish this by bringing learning into the natural flow of work for employees, instead of a separate task in their busy day This means making it easier for employees, managers, and teams to collaborate, discover, and track their learning, with the tools they already use All levels of employees are already using Microsoft Teams for chatting, meeting, collaborating, and streamlining business processes Now, we’re adding learning Later this year, we will preview a new learning app in Microsoft Teams, that integrates world-class content from LinkedIn Learning, Microsoft Learn, a customer’s own content, and other content providers, all in one place The content will range from formalized instructor-led trainings to microlearning, which allows you to gain skills by role or technology, in bite-sized and interactive ways The app will make it easier for employees to find and access relevant training content,

wherever they are, allowing them to have conversations around that content, and earn certifications and recognition for their skills It will also empower managers to assign and track learning progress, all while using Teams: a familiar tool they use every day From new employees, to managers, to firstline workers, The Learning App in Teams will make it easier for employees to learn while they work We’re working hard to create this experience, and I’m excited to share an early preview of how this will come to life Let’s take a look – [Narrator] Around the world, employees use Microsoft Teams as their hub for teamwork Now, we’re extending Teams to include learning, enabling employees to learn, within the flow of their work Let’s see how learning comes to life in Teams The Learning App in Teams makes it easy to discover and share trainings and courses Raj just joined the team As he gets started, he opens Teams, and sees a welcome message from his manager, Julia, along with a reply from a team member, suggesting he check out the Our Trainings tab In Our Trainings, the team has curated all of the trainings helpful to a new team member, including technical trainings for Microsoft Learn, courses from LinkedIn Learning, and company-owned learning content, all available in one easy to access place Raj needs to decide which training to take first He’s able to see how many people at the company have viewed and liked each course He selects a training, and opens it in Teams, where he can start the training, catch up on the latest conversation, and join the discussion When Raj completes the training, he moves right back into the flow of his work in Teams Managers facilitate the discovery of learning resources and foster discussion, so that peer learning can flourish To enable that, managers need tools to assign and track trainings In her Activity feed, Julia sees a LinkedIn Learning video, posted by MJ, a fellow team leader She clicks on the training, and sees more details, along with Like and Assign options She thinks the training will be beneficial, and decides to ask two of her teams to take it Without leaving Teams, she can easily assign the course to individuals or groups Back in the Manage tab, Julia can see all of the learning materials she’s assigned to different teams and individuals, as well as their completion status The Learning App in Teams makes it easy to find and access microlearning content, helping employees complete tasks efficiently Richard is a firstline worker who has a question, while working in a remote cell tower He taps on a group chat in the Teams app, and posts his question His colleague, Olivia, sees his question, and remembers watching a relevant training, last week She quickly searches for it in the Learning App, finds it, and sends it to Richard Richard views the training, and is able to complete it, right from his phone He receives credit for finishing the training, and earns a certification card, verifying his new skill, which he is easily able to add to his LinkedIn profile At every level of your organization, the Learning App in Microsoft Teams, with LinkedIn Learning and Microsoft Learn, makes learning content more easily discoverable, and facilitates social learning, right within the flow of work Satya thanks to Charlotte and thanks for that video I think that gives you a good sense of what to expect in the months ahead In so many ways this is an important day and an important launch but it’s a whole lot more than that as well It’s a new beginning across Microsoft as we bring together the best of LinkedIn and get hub and the other parts of the company It’s a new beginning as we focus on waves of technology innovation the kind of innovation that will create what Satya described at the outset a system of learning that will serve employees and individuals and employers as well as we focus on the future We know that we need to not only innovate in terms of new technology but forge and strengthen new partnerships partnerships with nonprofits and governments around the world We all have the opportunity to fill new jobs and create new chances for success for people everywhere That’s what we’re determined to do If we work together well we can turn a year that had a bleak beginning into a decade that has a bright finish We look forward to working with all of you Thanks for tuning it